We do not accept returns or exchanges unless the item you purchased is defective. If you
receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect. You can send the item you consider defective to:
Calcio 1 – Serigraphie Vellone
7092 Boul St-Laurent, Montreal, Qc, H2S 3E2 Canada
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a
reasonable period of time, whether you are entitled to a refund or a replacement as a result of
the defect. If you are entitled to a replacement or refund, we will replace the product or refund
the purchase price, using the original method of payment.
To return the item you purchased, please mail it to:
Calcio 1 – Serigraphie Vellone
7092 Boul St-Laurent
Montreal, Qc, H2S 3E2 Canada
Refunds do not include any shipping and handling charges shown on the packaging slip or
invoice. Shipping charges for all returns must be prepaid and insured by you. You are
responsible for any loss or damage to hardware during shipment. We do not guarantee that we
will receive your returned item. Shipping and handling charges are not refundable. Any amounts
refunded will not include the cost of shipping.
All orders are subject to product availability. If an item is not in stock at the time you place your
order, we will notify you and refund you the total amount of your order, using the original method
2. Delivery Location
We also accept orders from international customers. If we cannot ship the goods, you will advised by one of our agents.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are
estimates and commence from the date of shipping, rather than the date of order. Delivery times
are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on Weekends
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery,
and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
(You can provide special delivery instructions on the check-out page of our website.)
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how
much your order will cost, simple add the items you would like to purchase to your cart, and
proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be
advised of any charges on the checkout page or email by one of our agents.Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at email@example.com
If you have any questions about the delivery and shipment or your order, please contact us at